Terms of use

1. Terms of Purchase

These terms determine the procedure for ordering, paying, delivering and claiming the products offered on this website. The website oleumhistriae.com can be used for your private use without any charge, according to the following terms and conditions.

1.1. The seller is the House of Istrian Olive Oil, IDEA ISTRA d.o.o. (hereinafter referred to as: Seller) and the Buyer is a visitor of these pages who fills out an electronic order, sends it to the Seller and makes payments through credit cards or via an account.

1.2. By accessing the website through the appropriate technical means of access and their use, each user agrees to comply with these General Terms and agrees that the provisions of these General Terms are applied to him.

1.3. Seller information:

Name: IDEA ISTRA d.o.o.
Head office: Ljudevita Posavskog 27, Pula
OIB: 12115830175
T: +385 52 661 235
E: info@oleumhistriae.com

2. Ordering

The Buyer orders the product(s) via an electronic order form by pressing a specific product, selecting the quantity and saving it to the cart. The Buyer must fill in the information required for the purchase and delivery, after which he will receive a confirmation e-mail and the purchase details. The goods are ordered at the time the Buyer chooses and confirms the payment method and the invoice is generated.

2.1. Only persons who are of full age can order, the law prohibits the sale of alcoholic beverages and other alcoholic drinks with alcohol content to persons under the age of 18.

2.2. The House of Istrian Olive Oil complies to behave in accordance with the Consumer Protection Act. We are obliged to provide personal data protection to Buyers, by collecting only the essential, basic information about Buyers / Users we need in order to fulfil our obligations. We are informing Buyers of how we use the collected data and we regularly give the Buyers the option to choose how we will use their data, including the possibility to decide whether or not to remove their name from lists used for marketing campaigns.

2.3. All data on Users is kept strictly and it is only available to employees who use the data for business purposes. All our employees and business partners are responsible for respecting the privacy principles.

2.4.If the Seller is not able to deliver any of the products ordered, he will contact the Buyer by telephone or by e-mail and notify him/her of the above. The Buyer has the option of cancelling the ordered product or requesting a replacement product.

2.5. All prices are quoted in Croatian national currency Kuna, HRK, and in EUR, with VAT. The delivery fee of the purchased products is not included in the price of the product. The delivery fee will be added depending on the delivery country in the final invoice. The Seller may determine certain discounts on the web shop that can relate to a specific period of time, and these items will be highlighted and specifically marked.

3. Payment

Credit Cards – MasterCard, Visa, Maestro – When purchasing with credit cards, you will need to enter the required information and, after verification of the card of the Buyer, it will be charged. The buyer will receive a purchase confirmation via e-mail with purchase and delivery details.

Payment to the account – After selecting this payment method, the Buyer will receive the necessary information (total amount, company name, account number and address) to successfully process the payment either via internet banking or by payment through an intermediary. After the received payment, the Buyer will receive a purchase confirmation with purchase and delivery details via e-mail.

3.1. Security of credit card payments
The secrecy of your data is protected and secured by using SSL encryption. Web payment pages are secured using Secure Socket Layer (SSL) protocols with 128-bit data encryption and MD5 logarithms. SSL Encryption is a data encryption process to prevent unauthorized access during the transfer. The ISO 8583 protocol ensures that the data exchange between the T-Com system and the credit card authorization centres is carried out in a private network, which is protected from the unauthorized access with a double layer of firewalls.

The Webteh Payment Gateway is certified according to the PCI DSS Level 1 Security Standard prescribed by Visa and MasterCard. You can find 3D secure directions for secure internet shopping here.

The Seller does not store credit card numbers and the numbers are not available to unauthorized persons.

4. Delivery

After receiving the receipt of the processed payment of the Buyer, the Seller agrees to forward the shipment to the delivery company within 48 hours. The delivery time is shown in the table.

4.1. The delivery of the products is possible within the territory of the Republic of Croatia, the EU Member States and the United Kingdom, Switzerland, Norway, Bosnia and Herzegovina and Serbia.

4.2.After the delivery service (Delivery Company) receives a shipment from the Seller, the Seller is no longer responsible for further delivery and any delays and problems that may arise in connection with further manipulation and delivery of the goods.

4.3. If the Buyer does not receive the goods after being sent, at the expected time, the Buyer has the right to notify the Seller in order to take actions of finding the shipment or to send a replacement shipment.

5. Complaints

The Seller agrees to deliver a product that corresponds to the description of the product stated on oleumhistriae.com. The buyer is entitled within eight (8) calendar days of the delivery of the product to a complaint of the purchased product or to the return of the product if the goods are received with a defect or they are delivered defective or when the wrong products are delivered.

5.1. The complaint is sent to info@oleumhistriae.com or by post to the address of the House of Olive Oil, Sv. Teodor 1a, 52100 Pula, Croatia. Confirmation of receipt of the complaint will be delivered to the Buyer without delay by e-mail. With the notice of receipt, the Buyer will be provided with the decision whether or not the complaint is accepted and will be contacted by the staff of the Seller, as well as with further instructions.

5.2. On the basis of the accepted return or replacement request, the Buyer will be reimbursed to the account the Buyer has indicated in the request or the product will replaced with a new one within thirty (30) days from the date of receipt of the returned product to the address stated on the complaints form.

5.3. In order to be reimbursed the returned goods must be unworn, undamaged and in the original packaging.

5.4. The return of the delivered products shall be made by delivery to the Seller’s address. The Buyer is bearing the costs for the return delivery of the goods, and he is obliged to return the goods in the condition in which they were delivered and in the original packaging (the commercial packaging in which the goods were delivered).

5.5. If it is undoubtedly determined that a complaint is unjustified or that a deficiency of the ordered goods has occurred due to inadequate handling or use, then the Seller is not obliged to make a refund or supply a replacement product. The advertised product will be returned to the Buyer at his expense with a written explanation of the reasons for not accepting a refund or replacement.

5.6. If a refund or replacement request is justified, the Seller will send the Buyer the correct products. The Seller is bearing the costs of resending the product.

5.7. If the customer has not received the ordered and paid product, he or she must report it within eight (8) calendar days of the expected arrival date of the ordered product via the contact details posted on the website. The Seller must within this time determine what happened to the advertised item and inform the Customer of the further complaint process.

5.8. The Buyer may terminate the Purchase contract unilaterally within 14 days without giving reasons. In order for the Buyer to exercise the right to unilaterally terminate the Purchase contract, he must notify the Seller of his decision to terminate the Contract unilaterally before the expiry of the deadline and by an unambiguous statement sent by post or by electronic mail, in which the Buyer will state his/her name, fax or e-mail address.

The statement of the unilateral Contract termination the Buyer may submit to the Seller through the attached form for unilateral termination of the Contract: Form for unilateral termination of Purchase contract. The statement of the unilateral Contract termination the Buyer may provide to the Seller with the form on http://oleumhistriae.com/trgovina, in a way that he fills it out electronically and sends it. The confirmation of the receipt of the statement of the unilateral termination of the Contract the Seller shall deliver to the Customer without delay, by electronic mail.

The unilateral termination period shall be 14 days from the date on which the Buyer or a third party designated by the Buyer, and who is not the carrier, has received the goods being the subject of the Contract.

If the Buyer unilaterally terminates the Purchase contract, the Seller agrees within 14 days of receipt of the unilateral termination form, to refund the purchase price received, after the Buyer returns the purchased goods. The Buyer of the goods, in case of a unilateral termination of the Contract, must return the goods to the Seller no later than 14 days from sending the statement of the unilateral termination of the Contract. The cost of the return of the purchased goods is borne by the Buyer.

6. General

The House of Olive Oil reserves the right to change these terms and conditions. All changes will refer to the use of oleumhistriae.com. The Buyer is responsible for the accuracy and completeness of the data entered when purchasing.